It's not enough for members of an organisation to know their goals, they also need to build the road to get there. An effective tool for this is a facilitated meeting led by a trained facilitator.
What do you need for effective meetings?
In order to move in the same direction on a common issue, staff need structured information and motivation. These can be achieved through effective communication within the organisation, and effectiveness is enhanced if there is a dedicated specialist.
The success of a meeting, a meaningful organisational event or a change depends on the communication between colleagues. As well as the quantity of information exchanged, the quality is a cardinal point. This can be improved if meetings are led by a facilitator who methodological knowledgea is responsible for efficiency.
What does a facilitator do?
- The facilitator is a process manager, who facilitates the effectiveness of the group discussion. It may be chosen from within the group or be an external expert.
- Characteristics of its activities, is responsible for the effectiveness of the discussion of the topic(s) identified by the parties or the group. He/she is well versed in group decision-making techniques and can use his/her methodological knowledge to make suggestions to the group leader beforehand or to the group during the process on how to proceed with the discussion of a particular issue. At the end of the meeting, he/she summarises the results and the tasks that have been identified. Agree on who is responsible for writing the memo.
What happens during the two-day facilitator training?
The topics of the training
- When to call a facilitator
- Methods that make up the facilitator's toolbox
- Group dynamics basics
- What to do with difficult customers
- How to decide on the role of the external - internal facilitator
- How to build consensus between the parties
- How to plan realistic time frames
- How to use visual elements during the meeting
- What happens before and after the facilitation? What is a good reminder?
- Group decision-making techniques