1. Service Provider details:

 

Name:                                                    Partners for Democratic Change Hungary Partners Hungary Foundation

Seat:                                          1062 Budapest, Délibáb u. 19.

Registration number:                          01-01-0005385

Court of registration:         Metropolitan Court of Budapest

Adult education registration number: B/2020/001612

The body keeping the register:             Pest County Government Office

Tax number:                                           18068038-2-42

Representative:                                          Éva Deák

Phone number:                                     +3670/944 62 79

E-mail address:                                         irodavezeto@partnershungary.hu

 

Details of the hosting provider:             Name: SysVol Informatikai és Szolgáltató Kft. Office/Place of business: 2337 Délegyháza Fűzfa utca 11.

Tax number: 24320711-2-13

E-mail: info@sysvol.hu

 

There is no code of conduct for the Service Provider under the Act on the Prohibition of Unfair Commercial Practices against Consumers. The Service Provider is not a member of any representative body or chamber.

 

2. Important definitions:

 

• Contract between remote contractors: a consumer contract which is concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract.

 

• Service provider: the natural or legal person or entity without legal personality providing the service. The training is organised by.

 

• Consumers: a natural person acting for purposes outside his or her self-employed occupation and economic activity.

 

• Contract for the provision of a service: any contract, other than a sales contract, under which the Service Provider provides or agrees to provide a service to the Participant and the Participant pays or agrees to pay the consideration for the service.

 

• Participant: a person using the Service Provider's services who wishes to participate in a training course organised by the Service Provider.

 

• Product: all marketable movable property placed on the market by the Service Provider and intended for sale, which is the subject of the contract.

 

• Customer: any natural or legal person or unincorporated organisation to whom/for which the Service Provider sells a product.

 

3. Availability of the General Terms and Conditions:

 

The Service Provider shall publish the current General Terms and Conditions on its website and/or send them by electronic mail to the Participants or Buyers who apply for the training.

 

4. Content of the General Terms and Conditions:

 

These General Terms and Conditions contain the rights and obligations of the Participant and the Customer using the services provided by the Service Provider, the terms of the agreement between the contracting parties. The General Terms and Conditions shall apply to registration for and attendance at training courses organised by the Service Provider and to purchases from the Service Provider. These Terms and Conditions are considered general terms and conditions, they contain information and regulations in accordance with the provisions of Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses. Certain provisions of these General Terms and Conditions apply only to Participants, Buyers acting as Consumers.

The present General Terms and Conditions contain the provisions of Act LXXVII of 2013 on Adult Education and Government Decree 11/2020 (II.7.) on the implementation of the Adult Education Act, and are concluded with the content specified in the legislation.

 

The Participant, Customer, if he/she wishes to use the services of the Service Provider, must accept the provisions of these General Terms and Conditions, which he/she can do by selecting the checkbox on the form on the website or by sending a confirmation by e-mail. Upon acceptance of the provisions of these General Terms and Conditions, a contract is concluded between the Service Provider and the Participant, Buyer, in accordance with these General Terms and Conditions. If the Service Provider duly publishes or sends to the Participant, Purchaser the document entitled "These General Terms and Conditions" prior to the transfer of the participation fee or the purchase price, but the Participant, Purchaser, The Participant, Purchaser does not send any feedback to the Service Provider regarding the acceptance of the General Terms and Conditions, but transfers the amount of the participation fee or purchase price to the Service Provider's bank account (or otherwise settles the amount), the Participant, Purchaser shall be deemed to have accepted the provisions of the General Terms and Conditions.

 

5. Scope of the General Terms and Conditions:

 

These General Terms and Conditions shall enter into force on 01.01.2021, which is the date of publication of the General Terms and Conditions. The provisions of the General Terms and Conditions shall apply to all Participants and Training, Purchasers and Purchases from the Effective Date.

 

The Service Provider reserves the right to modify the provisions of these General Terms and Conditions. In the event of amendment, the General Terms and Conditions in force and in effect at the time of sending the application and order shall apply.

 

The General Terms and Conditions cover the following services provided by the Service Provider: participation in training courses organised by the Service Provider (both online and in person), purchase of products. The services provided by the Service Provider may be used by any person who has previously registered for a training course advertised by the Service Provider or has ordered a product, has confirmed acceptance of the registration/order by the Service Provider, has paid the participation fee/purchase price to the Service Provider and has accepted the provisions of these General Terms and Conditions.

 

Before submitting the order/application, the Buyer/Participant declares that he/she is familiar with the provisions of the General Terms and Conditions in force at the time, has read and understood them, acknowledged and expressly accepts them. By submitting the order/application, the Buyer/Participant acknowledges that the General Terms and Conditions in force from time to time form an integral part of the contract between the parties.

 

The General Terms and Conditions regulate the rights and obligations between the contracting parties in relation to the services described above.

 

6. Creation of the contract, termination of the contract:

 

Apply for a course:

 

The legal relationship between the Participant and the Service Provider is established by the acceptance of these Terms and Conditions, which define the rights and obligations of both parties.

The contract is concluded by electronic means, with the Participant applying for the training, sending the application and the Service Provider confirming it (expressly accepting the Participant's offer) to the electronic mail address provided by the Participant, subject to the data protection provisions. The Service Provider has the right to withdraw from the contract even after the confirmation has been returned, for reasons beyond its control (e.g.: the service is no longer provided, force majeure, illness, etc.). In the event of withdrawal, the Service Provider is obliged to settle the account with the Participant if any financial transaction has taken place.

 

You can apply for the training by sending an e-mail or by selecting the training from the events calendar on the Service Provider's website.

 

When registering on the website, the Participant selects the training from the calendar of events. Click on the name of the course to access detailed information about the course. The Participant can start the registration process by clicking on the "Register for the event" button.

 

The Terms and Conditions will then be accepted by ticking the relevant box or by confirmation by e-mail.

 

The Participant may choose to use the website after registration or without registration. Registered Participants can view their previous orders, applications, the status of pending orders, their current status and it becomes easier for them to place a new order/application, as they do not have to re-enter their data.

 

Participants who have already registered can proceed by clicking on the "Login" icon and entering the necessary data (username, password).

 

After entering your personal data, the application will be sent by clicking on the "Submit order" button.

 

In the case of applications by electronic mail and via the website, the Service Provider will send an application form (or the contact link) to the Participant, in which the Participant's personal data will be provided, in the case of training that qualifies as adult education, in accordance with the provisions of the Adult Education Act.

 

By submitting an application, the Participant expressly acknowledges that his/her offer shall be deemed to have been made and that his/her declaration shall be subject to payment in the event of confirmation by the Service Provider in accordance with these General Terms and Conditions.

 

Upon receipt of the application by the Service Provider, the Service Provider will confirm the application by an electronic message.

 

The Participant accepts that the contract concluded in this way shall not be deemed to be concluded in writing and shall be governed by the law of Hungary. The contract shall be governed by the provisions of these General Terms and Conditions.

The contract shall be concluded in Hungarian, the Service Provider shall store the applications in electronic form, the contract shall also be filed in other ways in the case of training, and the Service Provider shall store the applications for 8 calendar years from the start of the training.

 

Participants are required to provide their real data when applying. In case of false data or data that can be linked to another person, the resulting electronic contract is null and void. The Service Provider excludes its liability if the Participant uses its services on behalf of another person, using the data of another person.

The Service Provider shall not be held liable for any problems resulting from incorrect, incomplete or inaccurate data provided by the Participant, given that the Service Provider shall always provide the Participant with the opportunity to check the data during the application process.

 

The Service Provider will not pay a stipend to the Participant.

The Service Provider does not use any budgetary or European Union funding for the organisation of the training.

 

Product purchase:

 

The contract is concluded electronically, with the Customer sending the order and the Service Provider confirming it (expressly accepting the Customer's offer) to the e-mail address provided by the Customer, in compliance with the data protection provisions. The Service Provider shall have the right to withdraw from the contract even after the confirmation has been returned, for reasons beyond its control (e.g.: the product is no longer marketed, force majeure, illness, etc.). In the event of withdrawal, the Service Provider shall be obliged to settle the account with the Customer if money or goods have been transferred.

 

The products distributed by the Service Provider are www.partnershungary.hu are presented on the website, the products on the website are the subject of a contract between the Service Provider and the Customer.

 

On the website, you can access the products by clicking on "Knowledge Base" and then "Shop". Click on the product name to access detailed information about each product. Any decorative elements that may appear in the photographs are not part of the product unless specifically highlighted in the product description. The Seller shall not be liable for any typographical errors or incorrect information.

 

The Customer can specify the quantity of the product they wish to order and then add the product to the "Add to Cart".

 

By clicking on the "Shopping Cart" icon in the top right corner of the website, you can open the shopping cart and view its contents, the products you wish to purchase and the number of items. After leaving the shopping cart, the Customer can continue to browse and purchase products on the website.

During the purchase, it is possible to view or modify the contents of the shopping cart. If the cart does not contain the quantity you wish to order, you can enter the number of items in the data entry field in the "Quantity" column and click on the "Update Cart" button.

If the Customer wishes to delete the products in the shopping cart, this can be done by clicking on the "X" symbol in front of the product.

 

Once all the products to be purchased have been added to the shopping cart, the Customer can start the ordering process by clicking on the "Proceed to checkout" button.

 

The Customer may choose to make a purchase on the website after registration or without registration. Once registered, Customers can view their previous orders, the status of their current orders, their current order status and it becomes easier for them to place a new order without having to re-enter their details.

 

The previously registered Customer can proceed by clicking on the "Login" icon and entering the necessary data (username, password).

 

In the next window, the Customer's personal data (name, surname, first name, company name, address/place of residence, e-mail address, telephone number) will be entered.

 

The Customer has the possibility to add a comment to the order, which can be written in the box provided.

The General Terms and Conditions are then accepted by ticking the relevant box.

 

Then - if everything is in order - the order is sent by clicking on the "Send order" button.

 

The information provided on the website does not constitute an offer for the conclusion of a contract by the Service Provider. In the case of orders covered by these General Terms and Conditions, the Customer shall be deemed to be the offeror and the contract shall be concluded upon acceptance by the Service Provider of the offer made by the Customer, in accordance with the provisions of these General Terms and Conditions.

 

By submitting the order, the Customer expressly acknowledges that his/her offer shall be deemed to have been made and that his/her declaration may entail a payment obligation in the event of confirmation by the Service Provider in accordance with these General Terms and Conditions.

 

The receipt of the order by the Service Provider will be confirmed by a response message, if necessary, the Service Provider's representative will contact the Customer by phone or by electronic message.

 

In any case, the contract between the parties is concluded when the Service Provider declares that it accepts the Customer's order.

 

The Customer accepts that the contract concluded in this way is not considered to be concluded in writing and is governed by the law of Hungary. The provisions of these General Terms and Conditions shall apply to the contract.

 

The contract is concluded in Hungarian, the Service Provider stores the order in electronic form, the contract is not filed in any other way, so it cannot be retrieved later.

 

7. Customer service:

 

The Service Provider shall answer the questions of the Participants and Buyers - related to training courses and orders - at the contact details specified in these General Terms and Conditions.

 

8. Obligations of the Participant:

 

The Participant agrees to attend the training course for which he/she has registered and to pay the training fee to the Service Provider.

 

The Participant undertakes not to engage in any conduct that would prejudice or harm the rights or legitimate interests of other participants in the training and the Service Provider. The Participant shall be liable for any damage caused in accordance with the rules of civil law.

 

The Service Provider has the right to ban the Participant from further participation in the training if the Participant endangers the other participants of the training or the instructor, or regularly disrupts the training with his/her behaviour, thus preventing the contractual performance of the training.

 

The Service Provider is entitled to change the location, date and subject of the training. If the Participant does not accept the modification or any of the modifications, this fact may result in the termination of the contract concluded under these General Terms and Conditions.

 

By accepting these General Terms and Conditions, the Participant declares that the information provided during the application process is true and correct. He/she is obliged to inform the Service Provider immediately of any changes to his/her data during the training.

 

9. Training obligations of the Service Provider:

 

The Service Provider undertakes to organise and deliver the training in accordance with these Terms and Conditions.

 

The Service Provider - in the case of training that qualifies as adult education - is obliged to fulfil its data reporting and statistical reporting obligations through the Adult Education Data Reporting System in accordance with the provisions of Act LXXVII of 2013 on Adult Education.

 

10. Participation (training) fee, purchase price:

 

The Participant shall pay a fee for the use of the service. The amount of the training fee is published on the Service Provider's website. The fee indicated on the website is in Hungarian forints.

 

The price of the products will also be indicated on the website, or the Service Provider will inform the Customer by e-mail.

 

The Service Provider reserves the right to change prices.

 

However, after the confirmation sent by the Service Provider, the participation fee and the final amount payable for the product will not change. However, it is possible that due to a technical error or a clerical error, a significantly different price from the market price may appear in the brochure or on the website or in an e-mail. In such a case, the Service Provider will contact the Participant or Customer by e-mail or by telephone before providing the ordered service in order to agree on the price. Such applications and orders shall not be considered valid by the Service Provider, and the Service Provider shall not be liable for any damages arising therefrom. The Service Provider shall make every effort to ensure that the participation fees and purchase prices are accurately indicated. If, despite all due care, an incorrect price has been indicated, the Service Provider shall not be obliged to provide the service or product at the incorrect price.

 

11. Possibility to correct data entry errors:

 

During the registration and ordering process, the Participant, Customer has the continuous possibility to correct or delete the entered data.

 

If the Participant or Customer wishes to modify the data provided after sending the application or order, he/she can notify the Service Provider of this at the contact details provided in these General Terms and Conditions.

 

By finalising the application and order, the Participant, Customer acknowledges that the Service Provider cannot be held liable for any damages arising from the incorrect data entry or inaccurately provided data of the Participant, Customer.

 

An inaccurately entered e-mail address or a full mailbox may result in a lack of confirmation, which may prevent the conclusion of the contract or performance. In such cases, the Service Provider will attempt to contact the Participant or Customer by other means.

 

12. Payment and cancellation conditions:

 

The Participant shall pay the participation (training) fee to the Service Provider by bank transfer (advance payment). Participation in the training is subject to the receipt of the training fee in the bank account of the Service Provider. The Purchaser shall pay the price of the purchased products to the Service Provider by bank transfer (advance payment) or in cash upon personal receipt of the product.

 

Payment in advance by bank transfer: the Participant, Buyer transfers the participation fee or the price of the product to the Service Provider's bank account. After the amount has been received on the bank account of the Service Provider, the Participant, Buyer becomes entitled to participate in the training or to the purchased product.

 

Payment by credit card: The customer pays by PimplePay on the basis of the invoice issued by the service provider or by bank transfer using the account number indicated on the invoice.

 

Payment in cash: the Customer pays the Service Provider for the product at the time of personal receipt.

 

The Service Provider, in compliance with its legal obligation, draws the attention of the Participant, Customer to the fact that the contractual declaration (application for training and sending the order) entails a payment obligation in favour of the Service Provider.

 

Participants are entitled to cancel their participation in the training by unilateral declaration to the Service Provider, without obligation to give reasons.

 

• If the cancellation is made more than 30 calendar days before the training date, the Service Provider will return the full amount of the participation fee to the Participant's bank account.
• If the cancellation takes place more than 15 calendar days (but less than 30 calendar days) before the training date, the Service Provider will refund the amount corresponding to the 50% of the participation fee to the Participant's bank account.
• If the cancellation is made within 15 calendar days prior to the training, the Service Provider will not refund the participation fee.

 

If the Service Provider considers that the Participants do not benefit from the presence of a particular Participant - due to his/her behaviour or manifestations - in the training, he/she may be asked to leave. In this case the Service Provider is not obliged to refund the participation fee.

 

If the Participant fails to attend the training or does not participate in the online training, the session is considered to have been held for him/her, the amount paid cannot be used for any other purpose and is not refundable, and the full amount of the training fee must be paid to the Service Provider.

 

If the Service Provider, through his own fault or through no fault of his own, is delayed in the provision of all or part of the training, fails to appear at the agreed time, is unavailable, cannot start the training through his own fault or cancels the training, he is obliged to make up for the delay and to hold the cancelled event on a new date.

 

The Participant/Buyer agrees to receive the training fee and the invoice issued for the amount of the purchase price exclusively by electronic means to the e-mail address provided by him/her. The Participant/Buyer must ensure that the invoice can be delivered electronically and that technical settings (e.g. firewalls) do not prevent this. In the event of a change of electronic mail address, the Participant/Customer must notify the Service Provider by electronic mail.

 

13. Delivery conditions:

 

The Service Provider delivers the ordered products to the Customer within the territory of Hungary with the help of the Hungarian Post.

 

In all cases, the cost of delivery shall be borne by the Customer, who shall be obliged to pay the delivery charge.

 

14. Period of performance, use of the service:

 

Course:

 

The date of completion is the date of the training.

 

The Participant acknowledges that the Service Provider undertakes to provide the service in accordance with the professional and ethical rules, to the best of its knowledge and experience, taking into account the interests of the Participant, and does not undertake to achieve results.

 

Participant acknowledges that it is forbidden to record what is said during the training by any means capable of recording sound or images without the prior consent of the Service Provider. Participants may only make recordings during the training with the prior consent of the Service Provider and the other Participants.

 

The participant also acknowledges that he/she is not entitled to transfer, transmit, reproduce or distribute to third parties any documents, information or teaching material that may be provided by the Service Provider during or after the training. The documents referred to are the exclusive intellectual property of the Service Provider and any use is only possible with the prior permission of the Service Provider.

 

Pursuant to Act LXXVII of 2013 on Adult Education (in the case of adult education), the Participant is obliged to provide the Service Provider with the data required by law, without which he/she cannot participate in the training. The Participant undertakes to ensure that the data provided by him/her are correct. The Service Provider shall not be liable for any incorrect or inaccurate data.

 

Product purchase:

 

The date of performance is the date of sending, delivery or provision of access to the ordered product to the Customer. The purchased product will be dispatched and delivered by the Service Provider within 3 working days at the latest. In the case of payment by advance transfer, the product will be dispatched or delivered only after the purchase price has been credited to the bank account of the Service Provider, so the time limit for delivery as set out herein shall be calculated from the date of crediting the amount.

In case of high demand, it may take longer to deliver the ordered product.

 

15. Data protection:

 

The Service Provider shall process personal data only in accordance with the provisions of applicable law, in strict compliance with the provisions of data management and data protection regulations, taking into account the principles of lawfulness, fairness and transparency, purpose limitation, data economy, accuracy, limited storage, integrity and confidentiality.

The Service Provider shall take all technical and organizational measures to ensure that the personal data of Participants and Buyers are processed in a secure manner, as required by Regulation (EU) 2016/679 of the European Parliament and of the Council.

The Privacy Notice on the processing of personal data is also available on the Service Provider's website and at its registered office.

 

16. Right of withdrawal:

 

In the case of off-premises and distance contracts, the Customer (if acting as a Consumer) has the right to withdraw without giving any reason within 14 calendar days from the date of receipt of the product. The Customer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product. In the case of written withdrawal, it is sufficient to send the notice of withdrawal within 14 calendar days. The Customer may exercise this right by making a clear declaration to this effect or by using the model withdrawal/cancellation declaration in Annex 2 to Government Decree No. 45/2014 (26.II.) (and below):

 

 

Sample declaration for withdrawal

 

Addressee:          Partners for Democratic Change Hunary Partners Hungary Foundation

Title:                1072 Budapest, Rákóczi út 22. 4/24.

 

I/we ............................... declare that I/we exercise my/our right of withdrawal/cancellation in respect of the contract for the purchase of the following product(s) or the provision of the following service(s):

 

Date of conclusion of contract / date of receipt:

 

Name of the consumer(s):

 

Address of the consumer(s):

 

The purchase price should be returned to the following bank account (please fill in if you would like to receive a bank transfer):

 

Signature of the consumer(s): (only in case of paper declaration)

 

Celtic

 

The Customer may send the declaration to the Service Provider by e-mail (irodavezeto@partnershungary.huor by post addressed to the headquarters of Partners for Democratic Change Hungary Partners Hungary Foundation 1072 Budapest, Rákóczi út 22. 4/24. The above deadline shall be deemed to have been met if the Customer notifies his/her intention to withdraw no later than 14 days after receipt of the product. If the Customer withdraws from the contract in this way, the Service Provider shall immediately, but no later than 14 calendar days from the date of becoming aware of the withdrawal, refund the total amount paid by the Customer as consideration, including the costs incurred in connection with the performance. The Service Provider shall reimburse the Customer the amount refunded in the same way as the payment method used by the Customer. Subject to the express consent of the Customer, the Service Provider may use a different method of payment for the reimbursement, but the Customer shall not be charged any additional fees as a result.

 

If the Customer has expressly requested a different mode of delivery instead of the least costly mode of delivery, the Service Provider is not obliged to reimburse the additional costs resulting from this.

 

The Service Provider is entitled to retain the price of the product and the costs incurred during the purchase until the Customer has returned the product or has provided credible proof of having returned it, whichever is the earlier. The Customer must return the purchased product to the Service Provider in an undamaged and complete condition without undue delay, but no later than 14 calendar days from the date of the notice of intention to withdraw. The deadline is deemed to have been met if the product is returned before the 14-day deadline has expired. The direct cost of returning the product is borne by the Customer. The Service Provider is not obliged to accept the product returned by cash on delivery or postage paid, as the transport costs for returning the product are borne by the Customer.

 

The Buyer may be held liable for depreciation of the product only if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the product.

 

The above right of withdrawal shall not apply to the Customer in respect of a contract for the provision of a service (after the service has been performed in its entirety) and digital data content provided on a non-tangible medium, if the Service Provider has commenced performance with the Customer's express prior consent and the Customer has simultaneously declared his/her acknowledgement that he/she loses the right of withdrawal herein after the performance has commenced.

The Customer acknowledges that by accepting these General Terms and Conditions, the Customer expressly agrees that the Service Provider, after payment of the purchase price for the services provided by the Service Provider, may send the information necessary to access the product, or provide the Customer with the opportunity to download the product in the form of an electronic message. By sending the electronic message, the Customer forfeits the right of withdrawal detailed in this clause, which the Customer acknowledges by accepting these General Terms and Conditions.

The right to withdraw from orders placed may only be exercised before the information described above has been sent.

 

17. Warranty and guarantee:

 

In the event of a defect in the product, the Service Provider shall provide the warranty and guarantee set out in the legislation.

 

A product is defective if it does not meet the quality requirements laid down in the contract or by law at the time of performance. The Service Provider shall not be deemed to have performed defectively if the Customer was aware of the defect at the time of concluding the contract or should have been aware of the defect at the time of concluding the contract.

 

In the event of a defect in the purchased product, the Customer may claim for accessories or product warranty or, in certain cases, warranty. The procedure is governed by the provisions of Decree 19/2014 (IV. 29.) NGM.

 

18. Accessories warranty:

 

In which cases can the Customer exercise the right to claim for the warranty of the accessories?

In the event of defective performance by the Service Provider, the Customer may assert a claim for warranty against the Service Provider in accordance with the rules of the Civil Code.

 

What rights does the Buyer have under a warranty claim?

The Customer may, at his/her option, make the following warranty claims: He/she may request repair or replacement, unless the fulfilment of the claim chosen by the Customer is impossible or would involve disproportionate additional costs for the Service Provider compared to the fulfilment of his/her other claim. If the Customer has not requested or could not request the repair or replacement, he may request a proportionate reduction of the consideration, or the Customer may have the defect repaired or replaced at the expense of the Service Provider or, in the last resort, may withdraw from the contract. The Customer may transfer his right to a warranty for accessories to another, but the cost of the transfer shall be borne by the Customer, unless it was justified or the Service Provider gave a reason for it.

 

What is the time limit for the Customer to claim under the warranty?

The Customer is obliged to report the defect immediately after its discovery, but not later than two months after the discovery of the defect. However, the Customer may no longer assert his rights to claim for defects beyond the limitation period of two years from the date of performance of the contract. For second-hand goods, this period is 1 year.

 

Against whom can the Customer assert a warranty claim?

The Customer may assert a warranty claim against the Service Provider.

 

What other conditions are there for the Customer to enforce his/her warranty rights?

Within 6 months from the date of performance, there is no other condition for the enforcement of the Customer's warranty claim other than the notification of the defect, if the Customer proves that the product or service was provided by the Service Provider. However, after six months from the date of performance, the Customer shall be obliged to prove that the defect discovered by the Customer existed at the time of performance.

 

19. Product Warranty

 

In what cases can the Customer exercise the right to a product warranty?

In the event of a defect in a movable item (product), the Customer may - at his/her option - claim a warranty for accessories or a product warranty.

 

What rights does the Customer have under a product warranty claim?

As a product warranty claim, the Customer may only request the repair or replacement of the defective product.

 

In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

 

What is the deadline for the Customer to claim under the product warranty?

The Customer may assert a product warranty claim within two years of the date on which the product was placed on the market by the manufacturer. Once this period has expired, he loses this right.

 

Against whom and under what other conditions can the Customer assert a product warranty claim?

The Customer may only exercise his/her warranty claim against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the Customer must prove that the product is defective.

 

In which cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

 

• manufactured or marketed the product for purposes other than its business, or
• the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
• the defect in the product results from the application of a legal or regulatory requirement.

 

The manufacturer (distributor) only needs to prove one reason for exemption. The Buyer may not claim both a warranty for accessories and a product warranty for the same defect at the same time. However, in the event of a successful product warranty claim, the Customer may assert a warranty claim against the manufacturer for the replaced product or repaired part.

 

20. Good standing

 

The mandatory legal warranty obligation does not apply to products marketed by the Service Provider.

 

21. How to make a warranty claim:

 

If the Customer wishes to assert his/her warranty rights in relation to the product distributed by the Service Provider, he/she may do so by presenting the receipt (invoice) (or a copy thereof) certifying the fact of conclusion of the contract. The claim may be made in person or in writing (by post or electronic mail).

 

1. Personal notification:

 

The Customer may file a warranty claim in person at the registered office of the Service Provider (Partners for Democratic Change Hungary Partners Hungary Foundation 1072 Budapest, Rákóczi út 22. 4/24.).

The Service Provider shall take a record of the objection, in which it shall record:

 

• the name and address of the Customer,
• the name of the product, the purchase price,
• the date of the Purchase,
• the date on which the fault was reported, - a description of the fault,
• the claim the Customer wishes to assert,
• how to resolve the objection.

 

If the way of resolving the complaint differs from the Customer's request, the Service Provider shall record the reasons for this in the minutes. The Service Provider shall provide the Customer with a copy of the minutes.

 

2. Written notification:

 

The Customer may notify his/her warranty claim by sending a letter by post to the Service Provider (Partners for Democratic Change Hungary Partners Hungary Alapítvány 1072 Budapest, Rákóczi út 22. 4/24.) or by e-mail (irodavezeto@partnershungary.hu).

 

The letter must include:

 

• the name and address of the Customer,
• the name of the product, the purchase price,
• the date of purchase,
• the date of the error report,
• a description of the error,
• the claim the Customer wishes to assert.

 

If the Service Provider is not able to declare whether the Customer's request can be fulfilled at the time of notification, the Service Provider shall notify the Customer of its position within 3 working days at the latest.

The Service Provider will endeavour to make the repair or replacement within a maximum of 15 days.

 

The Service Provider will accept the product for repair against a receipt. The receipt shall indicate the name and address of the Customer, the data necessary for the identification of the product, the time of receipt of the product and the date of receipt of the repaired product.

 

22. Handling complaints about the Service Provider's activities:

 

If the Participant or Customer is not satisfied with the service provided by the Service Provider and wishes to lodge a complaint with the Service Provider, he/she may do so verbally and in writing: by post (Partners for Democratic Change Hungary Partners Hungary Alapítvány 1072 Budapest, Rákóczi út 22. 4/24.) or by e-mail (irodavezeto@partnershungary.hu) can do so.

 

The Service Provider will investigate all complaints. The Service Provider is obliged to immediately investigate and, if necessary, remedy any verbal complaint. If the Participant or Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position and, in the case of a verbal complaint communicated in person, shall provide a copy of the record to the Participant or Customer on the spot.

 

In the case of a verbal complaint communicated by telephone or other electronic communication service, the Participant, Customer shall send the reply to the complaint within 30 days at the latest - in accordance with the provisions applicable to the reply to the written complaint - together with the substantive reply.

 

Unless otherwise provided for in a directly applicable legal act of the European Union, the Service Provider shall reply to the written complaint in writing within thirty days of receipt and shall take measures to communicate the complaint. A shorter time limit may be set by law, or a longer time limit by statute. The Service Provider shall state the reasons for its rejection of the complaint. The Service Provider shall assign a unique identification number to the oral complaint communicated by telephone or by electronic communications.

 

The record of the complaint must include the following:

 

• name, address of the Participant, Buyer,
• where, when and how the complaint was lodged,
• a detailed description of the Participant's, Customer's complaint, a list of the documents, records and other evidence presented by the Participant, Customer,
• a statement by the Service Provider on its position regarding the Participant's or Customer's complaint, if an immediate investigation of the complaint is possible,
• the signatures of the person who took the minutes and, except in the case of a verbal complaint communicated by telephone or other electronic communication service, the Participant, Customer,
• the place and time of recording of the minutes,
• in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint.

 

The Service Provider shall keep the record of the complaint and a copy of the reply for five years and shall present it to the supervisory authorities upon request.

 

If the complaint is rejected, the Service Provider shall inform the Participant, Customer in writing of the Authority or Conciliation Body to which he/she may initiate proceedings with the complaint, depending on its nature. The information shall also include the headquarters, telephone and Internet contact details and mailing address of the competent Authority or the Conciliation Body of the Participant's or Customer's place of residence or stay. The information shall also include whether the Service Provider will use the Conciliation Body procedure to settle the consumer dispute.

 

23. Conciliation Board, Consumer Protection:

 

The Service Provider hereby informs Participants and Customers (if the Participant or Customer is a Consumer) that if the Participant or Customer does not agree with the Service Provider's response to their complaint, they may contact the following authorities:

 

To initiate a conciliation procedure, the Participant, Customer may apply to the conciliation body of the Participant's, Customer's place of residence or to the conciliation body of the Service Provider's place of establishment.

 

The Conciliation Body of the place where the Service Provider is established:

 

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. 310.

Phone number: 06-1-488-2131

Fax: 06-1-488-2186

E-mail: bekelteto.testulet@bkik.hu

 

Contact details for each of the regional Conciliation Boards:

 

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy I. u. 36.

Phone number: 06-72-507-154

Fax: 06-72-507-152

E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu

 

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone numbers: 06-76-501-500; 06-76-501-525, 06-76-501-523

Fax: 06-76-501-538

E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu

Website: www.bacsbekeltetes.hu

 

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: 06-66-324-976

Fax: 06-66-324-976

E-mail: eva.toth@bmkik.hu

 

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telefonszám:06-46-501-091;06-46-501-870

Fax: 06-46-501-099

E-mail: bekeltetes@bokik.hu

 

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. 310.

Phone number: 06-1-488-2131

Fax: 06-1-488-2186

E-mail: bekelteto.testulet@bkik.hu

 

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: 06-62-554-250/118

Fax: 06-62-426-149

E-mail: bekelteto.testulet@csmkik.hu

 

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Telefonszám:06-22-510-310

Fax: 06-22-510-312

E-mail: fmkik@fmkik.hu

 

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: 06-96-520-217

Fax: 06-96-520-218

E-mail: bekeltetotestulet@gymskik.hu

 

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52-500-710

Fax: 06-52-500-720

E-mail: korosi.vanda@hbkik.hu

 

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Phone number: 06-36-429-612

Fax: 06-36-323-615

E-mail: hkik@hkik.hu

 

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.

Phone number: 06-56-510-621, 06-20-373-2570

Fax: 06-56-510-628

E-mail: bekeltetotestulet@jnszmkik.hu

 

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: 06-34-513-027

Fax: 06-34-316-259

E-mail: szilvi@kemkik.hu

 

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9/A.

Phone number: 06-32-520-860

Fax: 06-32-520-862

E-mail: nkik@nkik.hu

 

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. floor II. 240.

Postal address: 1364 Budapest, PO Box 81

Phone number: 06-1-269-0703

Fax: 06-1-474-7921

E-mail: pmbekelteto@pmkik.hu

 

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna u.6.

Phone number: 06-82-501-026

Fax: 06-82-501-046

E-mail: skik@skik.hu

 

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: 06-42-311-544

Fax: 06-42-311-750

E-mail: bekelteto@szabkam.hu

 

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. floor III.

Phone number: 06-74-411-661

Fax: 06-74-411-456

E-mail: kamara@tmkik.hu

 

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: 06-94-312-356

Fax: 06-94-316-936

E-mail: vmkik@vmkik.hu

 

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.

Phone number: 06-88-429-008

Fax: 06-88-412-150

E-mail: bekelteto@veszpremikamara.hu

 

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Phone number: 06-92-550-513

Fax: 06-92-550-525

E-mail: zmbekelteto@zmkik.hu

 

The Conciliation Board is an independent body that operates alongside the county chambers of commerce and industry and the Metropolitan Chamber of Commerce and Industry. The purpose of its establishment was to try to resolve disputes between Participants, Customers and Service Providers out of court, primarily to reach an agreement between the two parties and thus to help consumers to enforce their rights simply, quickly and effectively.

 

The Participant, Customer shall attempt to settle the dispute directly with the Service Provider as a condition for appealing to the Arbitration Board. The procedure of the Conciliation Board shall be free of charge, and the Participant, Customer may only be obliged to pay if the Board decides to the detriment of the Participant, Customer.

 

The proceedings of the Conciliation Board are initiated at the request of the Participant, Buyer. The request must be submitted in writing to the President of the Board of Arbitration: the requirement of written form may be satisfied by letter, telegram, teletypewriter or fax, or by any other means which enables the recipient to store the data addressed to him/her permanently for a period of time adequate for the purpose for which the data were intended and to display the stored data in unchanged form and content.

 

The application must include:

 

• the name, residence or domicile of the Participant, Buyer,
• the name, registered office or place of business of the Service Provider,
• the designation of the Body requested instead of the competent Conciliation Body,
• a brief description of the Participant's, Buyer's position, the facts supporting it and the evidence supporting it,
• a statement by the Participant, Customer that the Participant, Customer has attempted to settle the dispute directly with the Service Provider,
• a statement by the Participant, Buyer that no other Conciliation Board proceedings have been initiated in the case, no mediation proceedings have been initiated, no statement of claim has been filed, and no application for an order for payment has been submitted,
• a motion for a decision by the Board,
• the signature of the Participant, Buyer.

 

The request must be accompanied by the document or a copy (extract) of the document, the content of which the Participant, Customer refers to as evidence, in particular the written statement of the Service Provider rejecting the complaint, or, failing this, any other written evidence available to the Participant, Customer of the attempted consultation.

If the Participant, Buyer acts by proxy, the proxy must be attached to the application.

 

If the Participant, Customer detects a violation of his/her consumer rights, he/she has the right to lodge a complaint with the Consumer Protection Authority competent in his/her place of residence. After the complaint has been examined, the Authority shall decide whether to initiate consumer protection proceedings. The first instance consumer protection authority is the district office competent for the consumer's place of residence, a list of which can be found here: http://jarasinfo.gov.hu/

 

The Participant, Buyer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings under Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

 

24. Miscellaneous and final provisions:

 

The Customer's electronic order assumes that the Customer has technical and legal knowledge of electronic commerce. The Service Provider shall not be liable for any lack of such knowledge or for any defects in the electronic products caused by IT or telecommunications service providers (e.g. the Internet service provider).

 

The Customer is responsible for protecting his/her computer and the data on it.

 

If a binding legal provision or a court decision limits or invalidates any provision of these General Terms and Conditions, this shall not affect the validity of the other provisions of these General Terms and Conditions.

 

The Hungarian Civil Code (2013. évi V. tv.) and other applicable legal provisions shall prevail with regard to issues not regulated in these General Terms and Conditions.

 

25. Relevant legislation:

 

The contract between the parties is governed in particular by the following legislation:

 

• Act CLV of 2007 on Consumer Protection;
• Act CVIII of 2007 on certain aspects of electronic commerce services and information society services;
• Act V of 2007 on the Civil Code;
• Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables;
• Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses;
• 19/2014 (IV. 29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business;
• Act LXXVII of 2007 on Adult Education.

 

These General Terms and Conditions shall enter into force on 01.01.2021 and shall apply to contracts concluded after that date.